Empowering Digital Transformation in Healthcare
Enhancing patient care, data security, and operational efficiency through intelligent technology.
Nuances
Healthcare organizations operate in a highly sensitive environment where ultra-reliable, secure, and compliant networks are essential for patient safety and operational efficiency. Downtime directly impacts patient care, medical procedures, and the functionality of connected medical devices. The environment involves integrating a wide array of legacy systems, IoT-enabled medical devices, and modern IT infrastructure, all of which must work seamlessly. Ensuring continuous uptime, safeguarding protected health information (PHI), and adhering to strict regulations like HIPAA are top priorities. The complexity of integrating operational technology (OT) with traditional IT adds additional layers of challenge, requiring continuous, vigilant monitoring.
Technology Stack
Virtualization
Nutanix AHV and VMware ESXi 7
Operating Systems
Windows Server 2022, Ubuntu 22.04, embedded medical device OS
Network Devices
Cisco Nexus switches and Fortinet FortiGate firewalls
Wireless
Ruckus Wireless Access Points deployed throughout hospital floors and clinics
What We Achieved
Pre-incident
Monitored network latency and identified spikes caused by an overloaded switch in the radiology department, preventing potential delays in image processing and diagnostics.
During incident
Detected a critical medical device connection failure linked to a network outage, allowing immediate troubleshooting and rapid resolution.
Post-incident
Achieved a 60% reduction in network-related downtime, ensuring continuous operation of vital medical devices and patient care systems 24/7. Automated incident containment reduced resolution time from hours to less than 30 minutes, avoiding any disruption in patient services.
Customer Impact
The hospital was able to significantly reduce its network downtime, saving more than 150 hours annually that previously impacted critical patient care systems. The quick detection of network issues and rapid incident response protected sensitive patient data, ensuring HIPAA compliance and safeguarding PHI. The proactive monitoring and automation enabled hospital staff to deliver uninterrupted, high-quality care, directly contributing to improved patient safety and operational efficiency.
The hospital is also planning to implement additional clinical IoT devices and integrate their electronic health records (EHR) system with new AI-driven analytics platforms, which they confidently expected to seamlessly incorporate into Netwatch OPS & Ai OPS for an even broader visibility and control.